1. Every registered user of Synapsis creates an account identfied with a UserID, also known as a "Main Account," and all billing is done at the Main Account-level, except that several Main Accounts may be aggregated for a single business entity for discount purposes. Aggregation of Main Accounts is at the sole discretion of Shadow-K Enterprises Inc.
2. Each registered user may from time-to-time create and, or delete sub-accounts that are subordinate to his, or her Main Account. A sub-account may be classified as either a "Write Account", or a "Read Account," and such classification is at the sole discretion of Shadow-K Enterprises Inc., but generally, said classification is made according to whether said sub-account has the ability to submit and store information on Shadow-K servers, or merely has the ability to retrieve information. Each Main Account is solely responsible for the actions of its associated Write Accounts and Read Accounts.
3. Each registered Main Account holder is responsible for payment of subscription charges incurred for that Main Account as well as each Write Account and, or Read Account created as a sub-account of that Main Account. All such sub-accounts are aggregated to the Main Account under which they were created, and subscription rates are calculated using the then current Subscription Rate table as shown on this page.
4. Shadow-K Enterprises Inc. reserves the right to modify the rates contained in the Subscription Rate table upon notice to Main Account holders. Said notice shall be supplied via e-mail to the UserID chosen by the Main Account holder at the time of registration, and shall be posted conspicuously on this Web site. Said rate modification would be effective for the next calendar month after said notice, unless said notice was provided less than twenty (20) days prior to the beginning of the next calendar month. In such cases, said rate modifications would be effective for the calendar month following the next calendar month after said notice was sent.
5. All invoices shall be submitted via e-mail to the UserID of the Main Account holder for each Main Account individually, or to a single Main Account designated for a single business entity, at the end of the calendar month during which the Main Account has been subscribed (except that the partial month when the Main Account is created does not generate a subscription charge).Said invoice shall contain subscription charges for the calendar month stated on the invoice ("Invoice Month"), which will be the current calendar month if the invoice is submitted prior to the first day of the next calendar month, or the prior calendar month if the invoice is submitted on or after the first day of the next calendar month. For example, an invoice submitted to the Main Account holder on the 31st day of August will be for subscription charges incurred for the month of August, similarly an invoice submitted on or after the 1st day of September will be for subscription charges for the month of August (in other words, all subscription charges are billed after the fact).
6. Each invoice shall include a "Bill Date," which will be the 10th day of the month in which payment for subscription services are due (the next month aftetr the month for which subscription charges have accrued), but will, in no case, be less than ten (10) days after the invoice is sent. The "Bill Date" shall constitute the date that payment is due. Payments for subscription services made subject of the invoice received must be received within twenty (20) days of the "Bill Date." For example, if the invoice in sent on October 31st, the "Bill Date" will be November 10th and payment must be received on or before November 30th, which will bring the Main Account current for all subscription services through October.
7. If payment is not received within twenty (20) days of said "Bill Date," Shadow-K Enterprises Inc. reserves the right to suspend the Main Account, including all other Main Accounts, Write Accounts, and Read Accounts, if any, that have been aggregated under said Main Account pursuant to (1) above. Shadow-K Enterprises Inc. also reserves the right in such cases to retain all data otherwise belonging to the Main Account, including all other Main Accounts, Write Accounts, and Read Accounts, if any, that have been aggregated under said Main Account pursuant to (1) above, until such a time that all amounts due and owing shall have been paid, or until further agreement between the Main Account holder and Shadow-K Enterprises Inc.
8. Subscription charges may be paid monthly, quarterly, or annually at existing subscription rates.
9. Annual or quarterly subscriptions require that at least part of subscription charges be paid in advance. In addition to indicating charges for monthly subscription usage, invoices received by Main Account holders shall also indicate amounts that may be submitted to qualify for annual or quarterly discounts. Main Account holders who desire to take advantage of annual or quarterly subscription discounts, should remit payment for the appropriate applicable amount.
10. Subsequent invoices for Main Account holders who purchase an annual or quarterly subscription and who have subsequently added new sub-accounts, or additional aggregated Main Accounts, will contain subscription charges for each new sub-account, appropriately aggregated where applicable, in an amount calculated using the applicable Subscription Rate table covering amounts for each month remaining in the Main Account holder's initial subscription period. For example, a single Main Account chooses an annual subscription for an invoice for January subscription charges. The Main Account holder would remit payment in the amount of US$51 ($5 * 12 months with 15% discount). The Main Account holder then adds a subordinate Write Account in June. The Main Account holder's June invoice, received in July, would include a subscription usage charge of US$11.90 for the added sub-account, which would cover subscription charges for the new Write Account through December, and payment for which would have to be received no later than twenty days after the invoice "Bill Date" (the US$11.90 charge is calculated as US$2.00 per month for the Write Account times 7 months (June through December) with a 15% percent annual subscription discount). If payment is not received within twenty (20) days of the "Bill Date," the provisions of paragraph 7 relating to account suspension would apply.
11. All payments must be made in US$.
12. For monthly, quarterly, and annual subscriptions, payments may be made by check or money order, made payable to Shadow-K Enterprises Inc. and mailed to
    
    Shadow-K Enterprises Inc.
    Billing Dept.
    P.O. Box 9781
    Denver, Colorado, 80209
    USA


13. As of October 31, 2003, payments for monthly subscriptions only may be made online by acceptable credit card as indicated in the "My Account" section of the Synapsis Main Page.
14. Main Account holders who desire to cancel their subscription without incurring liability for charges incurred for the current "Invoice Month" are required to provide notice to Shadow-K Enterprises Inc. that is received within twenty (20) days of the current invoice "Bill Date." Notice should be sent via e-mail to info@skenterprisesinc.net, or by mail to Shadow-K Enterprises Inc., P.O. Box 9781, Denver, CO 80209 USA.
15. Main Account holders who cancel their subscription can request a copy of data they have created and stored during use of the Syanpsis System by submitting a request along with a check for payment in the amount of US$50. The check should be made payable to Shadow-K Enterprises Inc. at P.O. Box 9781, Denver, CO 80209 USA. Shadow-K Enterprises Inc. will acknowledge said request via e-mail within three (3) of receipt and will endeavor to provide said data in electronic, comma delimited format within 60 days of said acknowledgement. In the event that said request cannot be completed within 60 days, Shadow-K Enterprises Inc. will provide notice of said delay to the Main Account holder along with an approximate date when it is believed the request can be completed.

Refunds are available upon request subject to the following terms.

1. For Main Accounts with annual or quarterly subscriptions, Main Account holders can receive a refund for all months remaining on their subscription term by request.
2. A "remaining month" is defined as any month subsequent to and including the "Invoice Month" for the last invoice sent, provided that the request for refund is received within twenty (20) days of the invoice "Bill Date."
3. Refund amounts shall be calculated as follows: For annual subscriptions, the refund amount shall be the amount(s) paid less subscription charges incurred for months prior to the current "Invoice Month" discounted by 10%; For quarterly subscriptions, the refund amount shall be the amount(s) paid less subscription charges incurred for months prior to the current "Invoice Month."
4. An example of a refund amount calculation would be the following. Main Account created in December. First partial month does not generate a subscription charge. Main Account holder receives initial invoice for January "Invoice Month" on or about January 31st with "Bill Date" of February 10th. Shadow-K Enterprises Inc. receives annual subscription payment of $51 on or before March 2nd. Invoice for March "Invoice Month" is sent on or about March 30th with amount due of US$0. In April, Main Account holder adds three Write Accounts. Invoice for April "Invoice Month" is sent on or about April 30th, and includes subscription charges in the amount of US$45.90 with a "Bill Date" of May 10th. Payment is received in a timely manner. On or about August 31st the Main Account holder receives the invoice for "Invoice Month" of August with a "Bill Date" of September 10th. On or before September 30th, the Main Account holder cancels the Main Account and requests a refund. The refund amount would be US$43.80, which is calculated as follows. US$96.90 was paid; the Main Account incurred 7 months of subscription charges at a subscription rate of $5 per month; the Write Accounts incurred 4 months of subscription charges (April, May, June, and July) at a subscription rate of US$2 per month each;the total of aggregated incurred subscription charges for the Main Account are US$35 plus US$24, which is subject to a 10% discount making the total incurred subscription charges US$53.10; the refund amount is then US$96.90 minus US$53.10, or US$43.80.
5. Refund amounts shall be paid in US$ via bank check made payable to the individual or entity that paid the subsciption charges, and mailed to the address provided by the Main Account holder during registration. Shadow-K Enterprises Inc. will process all refund requests and issue payments within 30 days of receipt of said refund request. Shadow-K Enterprises Inc. will acknowledge receipt of refund requests within three business days of their receipt. Therefore, if a refund request has not been acknowledged within five days of request, the Main Account holder is required to submit his or her refund request by mail, return receipt requested, addressed to Shadow-K Enterprises Inc., P.O. Box 9781, Denver, CO 80209 USA. Shadow-K Enterprises Inc. will process such refund requests within 20 days of their receipt.
6. Requests for refunds may be submitted via e-mail to info@skenterprisesinc.net, or by mail to Shadow-K Enterprises Inc., P.O. Box 9781, Denver, CO 80209 USA.
7. In general, refunds are not available for monthly subscriptions. This is because all subscription charges are billed after monthly usage is complete. However, requests for refunds for Main Accounts with a monthly subscription will be considered by Shadow-K Enterprises Inc. on a case-by-case basis, but refund amounts, if any, are not guaranteed.